Having a quality customer service department is a sure fire way to boost both your company’s credibility and success. Research shows that 55% of customers actually report that they would be willing to pay more for better customer service, with roughly 81% of customers reporting that they would be willing to be a returning customer to a business after a good customer service experience.
On the flip side, negative customer service experiences have a more profound influence on customers. Studies show that it takes approximately 12 positive customer service experiences to make up for one bad one. Poor customer service will negatively impact your business.
So what do you do to ensure better customer service for potential customers? The answer is to look into hiring a professional answering service. If you don’t have a call handling service and just use regular staffers to handle complaints, it is very easy for customers and staff members to clash. A professional answering service knows just how to deal with irate customers and will be able to handle them effectively.
The Benefits of a a Quality Answering Service:
- A professional answering service is in charge of dealing with customer complaints, concerns and questions. It takes a very special kind of person to be able to soothe enraged customers with patience and respect, and investing in these kinds of individuals will bring immense prosperity to your business as a whole.
- Having a live phone answering service is generally more popular with customers than dealing with and automated answering service. Instead of listening to a recording, they can talk to a real life human in real time. It gives them the personal touch of knowing that someone is there to help, that they aren’t just being pushed off to a robotic-sounding recording.
- Research shows that there are approximately there are over 2 million people working in the United States customer service industry. Amongst all these individuals, you want to find a company that has dedicated, trained staff members that will promote a positive customer service experience.
- Some businesses — especially smaller ones — worry about the cost of investing in a professional answering service. Luckily, there are many affordable services out there. Be sure to compare prices between companies to see which one best fits for your budget.
Research shows that customers are twice as likely to share a bad customer service experience with others than they are to share a good one. By investing in a professional answering service, you minimize the risks of those bad experiences happening.
Have any thoughts on the benefits of professional answering services? Tell us about them in the comments below!